Leandra Osborn is a La-Z-Boy Customer Service Representative. She believes in the importance of making genuine connections with people. She also believe it’s important to fully understand the La-Z-Boy world.
“I actually had three months of training before I started working here” says Osborn. “When I answer that phone it could be anything from ‘What’s the closest store to me?’ to ‘I have a chair from 1980 and the thing-a-ma-bob broke.’ You just never know!”
Osborn knows what it’s like to be customer. “I know what I would like to expect when I’m working with somebody,” she says, “and I try to be that person for other customers.”
Osborn also knows how important La-Z-Boy furniture is to many La-Z-Boy customers. “It’s not only a piece of furniture. It holds memories, “she says. “That’s the most rewarding, when you are restoring a memory for somebody.”
Watch the La-Z-Boy “The Makers” video with Leandra